Jaringan Prihatin Frequently Asked Questions

General FAQs

What is the Jaringan Prihatin programme about?

The Jaringan Prihatin programme is an initiative by the Government of Malaysia, in collaboration with the telecommunication Service Providers, whereby approximately RM2.0 billion has been allocated for the recipients of Bantuan Prihatin Rakyat (BPR), in the form of subsidised telco packages.

How will I benefit from the Jaringan Prihatin programme?

If you are an eligible recipient of the programme, you will be able to subscribe to a data plan or device bundle package offered by the participating Service Providers, which are jointly subsidised by the Government and the participating Service Providers.

There are two types of subsidies offered by the Government in this programme;
Subsidy 1: Monthly data plan subsidy rebate; or
Subsidy 2: Device package subsidy.

Total subsidy allocation for eligible recipients are as follows.

Category 1 - married and singles without children
Subsidy 1: RM15 per month for 12 months
Subsidy 2: RM180 device package subsidy
Category 2- married and singles with children
Subsidy 1: RM15 per month for 12 months
Subsidy 2: RM300 device package subsidy

Meanwhile, the value of benefits offered by the Service Providers will be of the same value but exact offers may vary. The way in which subsidies are disbursed will also depend on your respective Service Provider and your chosen data plan.

How do I check if I am eligible for Jaringan Prihatin?

You are eligible for Jaringan Prihatin if you have qualified for BPR. You may get more information and check your eligibility for the Jaringan Prihatin programme at https://bpr.hasil.gov.my/.
In order to check eligibility, please follow these steps:
Step 1: Using your internet browser, go to https://bpr.hasil.gov.my/
Step 2: Click “log masuk” on the top right of the webpage
Step 3: Enter your IC number and click “semak”

When can I join the Jaringan Prihatin programme?

Registration for the programme will be open from 5 May 2021 to 31 July 2021. You may register with your selected Service Providers. The entire programme will last from 5 May 2021 to 31 July 2022.

How long is the Programme Jaringan Prihatin period?

The Jaringan Prihatin programme is a 12-month programme starting from the time you register. The last date for registration is 31 July 2021, while the entire programme runs from 5 May 2021 to 31 July 2022.

How can I join the Jaringan Prihatin programme?

You may join the Jaringan Prihatin programme by signing up during the registration period at authorised stores/dealers or the online shop of participating Service Providers.

Please check with your selected Service Provider's website to see the list of data plans or device packages on offer, and for further information on registration and redemption of the subsidy.

I am eligible for the Bantuan Prihatin Rakyat programme but I missed the deadline to join the Jaringan Prihatin programme, can I still register?

No, you will not be able to register if you have missed the deadline of 31 July 2021, even if you are an eligible recipient of BPR.

If I encounter any issues and would like to appeal, how do I go about doing this?

For eligibility-related queries or appeals, please visit the BPR website (https://bpr.hasil.gov.my) or contact the BPR hotline (1800-88-2747).

For any other matters related to your chosen service provider, you may contact your chosen service provider directly.

How many times can I opt in for Jaringan Prihatin programme?

Each eligible MyKad is allowed to opt in for the Jaringan Prihatin programme only once during the registration period from 5 May 2021 to 31 July 2021. However, you are allowed to switch your registration to another service provider during the course of the programme, which lasts from 5 May 2021 to 31 July 2022.


Eligibility FAQs

Who is eligible to participate in the Jaringan Prihatin programme?

All Malaysian citizens that are eligible for Bantuan Prihatin Rakyat (BPR) will be eligible to participate in the Jaringan Prihatin programme. The primary applicant of BPR of each household is eligible to participate in this programme.

Am I eligible for Jaringan Prihatin if I am single with no children?

Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are single with no children, you are entitled to the subsidy allocation where you are able to receive RM15 over 12 months for a monthly data plan, or RM180 for a device package subsidy.

Am I eligible for Jaringan Prihatin if I am single with children?

Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are single with children under the age of 18, you are entitled to the subsidy allocation of RM15 per month over 12 months for a monthly data plan, or RM300 for a device package subsidy.

Am I eligible for Jaringan Prihatin if I am married with no children?

Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are married with no children, you are entitled to the subsidy allocation of RM15 over 12 months for a monthly data plan, or RM180 for a device package subsidy.

Am I eligible for Jaringan Prihatin if I am married with children?

Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are married with children under the age of 18, you are entitled to the subsidy allocation of RM15 per month over 12 months for a monthly data plan, or RM300 for a device package subsidy.

My children are over 18 years old but still live in my household, am I eligible to receive the RM300 device package subsidy?

No, you are only eligible to receive the RM300 device package subsidy if your children are below 18 years old.

I am a Malaysian citizen married to a foreign national with children. Am I eligible for Jaringan Prihatin?

If you are a Malaysian citizen who is eligible for BPR and married to a foreign national, you are eligible for Jaringan Prihatin. If you have children under the age of 18, you are entitled to the RM300 subsidy allocation, whereby you will receive RM15 per month over 12 months for a monthly data plan, or RM300 for a device package subsidy.

How do I know if my registration to be part of Bantuan Prihatin Rakyat is successful?

In order to know if your registration to be part of BPR is successful, please follow these steps:
Step 1: Using your internet browser, go to https://bpr.hasil.gov.my/
Step 2: Click “log masuk” on the top right of the webpage
Step 3: Enter your IC number and click “semak”

Does Jaringan Prihatin apply for foreign subscribers?

No, the Jaringan Prihatin programme is only available to Malaysian citizens who are eligible for BPR.

I am not eligible for this programme, am I able to appeal my eligibility status?

All recipients of BPR are eligible for the Jaringan Prihatin programme. If you have been deemed to be not eligible for the Jaringan Prihatin programme, please appeal for your BPR eligibility status first, via the BPR website (https://bpr.hasil.gov.my) or contact the BPR hotline (1800-88-2747).

Am I eligible for the Jaringan Prihatin programme and I have 2 mobile numbers. Can I claim on both numbers?

Only one claim is allowed per National Registration Identification Card (“NRIC”) of eligible individuals. If you have two (2) mobile numbers, you may choose only one (1) mobile number that you will claim the subsidy on.

How will Jaringan Prihatin subsidy recipients be paid?

The Jaringan Prihatin subsidy recipients will be paid through approved data plans or device packages of any Service Provider they have selected.

The exact redemption mechanism, for both prepaid and postpaid, will vary across participating Service Providers. Subsidy recipients should refer to their respective Service Providers’ websites for more information.

Is a Jaringan Prihatin subsidy recipient allowed to claim the subsidy from different Service Providers during the 12-month program period?

Yes, an eligible recipient is allowed to claim the Jaringan Prihatin subsidy from up to four (4) different Service Providers over the 12 month programme period. Eligible subscribers can be only registered with one (1) Service Provider at any point in time during this period.

Please refer to the respective Service Providers’ websites for more information on redemption and switching.

Can a subsidy recipient transfer the Jaringan Prihatin Subsidy to any other person(s)?

No. The Jaringan Prihatin subsidy is tied to the individual subscriber’s NRIC and therefore cannot be transferred to a third party.

Can a subsidy recipient withdraw the Jaringan Prihatin Subsidy as Cash?

No, you will not be able to withdraw the subsidy as cash.


Registration and Redemption FAQs

If an Eligible Subscriber chooses the Jaringan Prihatin RM180 subsidy, is there any particular plan that they would need to subscribe to?

If an Eligible Subscriber opts for the RM180 subsidy, they will either be able to redeem the RM180 as:

  • a new device bundle (i.e. Mobile device or WiFi device); or
  • monthly data plans where twelve (12) redemptions of RM15 per calendar month can be redeemed by the end date of this programme on 31 July 2022.

The specific offers may vary subject to the respective Service Providers.

If an Eligible Subscriber is married or single with children, and chooses the Jaringan Prihatin RM300 subsidy, is there any particular plan that they would need to subscribe to?

If an Eligible Subscriber chooses the RM300 subsidy, they will only be able to redeem the RM300 for a new device package (i.e. mobile device plus data plan).

If an Eligible Subscriber chooses the Jaringan Prihatin subsidy rebate of RM15 over the programme duration, is there any particular plans that they would need to subscribe to?

In general, the Eligible Subscriber is given the flexibility to apply the rebate on both new and existing, prepaid and postpaid plans offered under this programme. However, offers may vary subject to respective Service Providers.

How do Eligible Subscribers redeem the Jaringan Prihatin RM15 subsidy rebate, if they are already subscribed with a Service Provider?

An Eligible Subscriber will first be required to perform a one-time registration for the Jaringan Prihatin programme by going to their respective Service Provider's websites or customer front desks. In order to redeem the Jaringan Prihatin monthly subsidy, they may either;

  • i) subscribe to a subsidised monthly data plan offered under the programme rebate; or
  • ii) receive a RM15 credit rebate from their service providers

The exact redemption mechanism, for both prepaid and postpaid, will vary across participating Service Providers. Eligible Subscribers should refer to their respective Service Providers’ websites for more information

Can an Eligible Subscriber redeem more than one RM15 Jaringan Prihatin subsidy per calendar month?

No, an Eligible Subscriber cannot redeem Jaringan Prihatin subsidy more than once per month.

Can an Eligible Subscriber choose the timing in which the Jaringan Prihatin subsidy RM15 will be disbursed?

No, an Eligible Subscriber cannot choose the timing of disbursement for the subsidy. In general, the disbursement will take place within the same calendar month. The exact timing of disbursement, however, may differ between different Service Providers and between prepaid and postpaid plans.

Can an Eligible Subscriber request for the Jaringan Prihatin subsidy rebate of RM15 per month to be paid in advance for the year in settling the bill upfront or purchase for data plan?

No, the Jaringan Subsidy rebate of RM15 per month cannot be paid in advance for the year to settle a bill or purchase for data plan.

Will an Eligible Subscriber still get to enjoy the rebate if the line is barred or suspended during the rebate period?

In the event your line is barred or suspended, the rebate will be forfeited. If you reactivate the line within the rebate period, you will continue to enjoy the rebate for the remaining period until the 12 months period ends. Any missed redemptions during the period in time where your line was barred or suspended will be forfeited.

Can the plan subsidy be pro-rated?

No, the subsidy cannot be pro-rated.

How do I register for the Jaringan Prihatin programme?

You can visit your specific Service Provider's website (URL) to register for the Jaringan Prihatin programme and select your choice of data plans or device package being offered.

I decided to get the RM15 per month data plan subsidy, how many redemptions do I get?

You will have twelve (12) RM15 per month subsidy, which you can redeem only once per calendar month. You have up to 31 July 2022 to redeem your entitlement of twelve (12) RM15 per month subsidy.

I am currently registered with Service Provider A and would like to switch to another Service Provider. Will I still be entitled for Jaringan Prihatin?

You would need to first terminate your Jaringan Prihatin registration with Service Provider ‘A’. Once this is done, you can register with your new Service Provider to continue enjoying the Jaringan Prihatin programme.You are only allowed a maximum of 3 switches (i.e. Service Provider A (current package) > Service Provider B > Service Provider C > Service Provider D) over the course of the programme. However, this only applies to those that have opted for the monthly data plan subsidy, not the device package subsidy.

How many times do I need to register to the programme in order to enjoy the RM15 rebate?

You will only be required to register once for the Jaringan Prihatin programme. The registration period for this programme is open from 5 May 2021 to 31 July 2021.

I missed the deadline to register to the Jaringan Prihatin program by 31 July 2021, can I still register?

No, you will not be able to register if you missed the deadline of 31 July 2021.

I signed up for a device package before 5 May 2021 (start of Jaringan Prihatin programme). Can I utilise RM180 device subsidy for that package?

No, the device subsidy of Jaringan Prihatin programme is only applicable for new device bundles offered by Service Providers as part of the Jaringan Prihatin Programme.

What can I use the monthly RM15 rebate for?

In general, you can use the monthly RM15 rebate to:

  • purchase monthly data plan (for prepaid customers), or
  • offset the bill payment of your postpaid monthly data plan (for postpaid customers).

However, the exact redemption mechanism, for both prepaid and postpaid, will vary across participating Service Providers. Eligible Subscribers should refer to their respective Service Providers’ websites for more information.

I am an Eligible Subscriber and a postpaid customer. When will the rebate be reflected after my registration?

The rebate will be reflected on your next bill after you have registered and selected your plan.

I wanted to opt for a device subsidy with my Service Provider, however there is not enough stock, what should I do?

If your chosen Service Provider is unable to provide you with a device for a device subsidy, please check with your Service Provider on the availability of stock for redemption by 31 July 2021. Alternatively, you may opt to go to a different Service Provider.


Switching plans & providers FAQs

Will an Eligible Subscriber still be entitled to Jaringan Prihatin RM15 rebate per month if they switch from one Service Provider to another?

Yes, an Eligible Subscriber will still be entitled to the Jaringan Prihatin RM15 rebate per month if they switch from one Service Provider to another. However, the Subscriber will first be required to terminate their service with their existing Service Provider. You are only allowed a maximum of 3 switches after your initial registration with your first Service Provider (for example: Service Provider A> Service Provider B >Service Provider C > Service Provider D) over the course of the programme.

Can an Eligible Subscriber switch to another Service Provider within the 30 days from the registration date?

No, an Eligible Subscriber will not be able to switch to another Service Provider within 30 days from the registration date.

Can an Eligible Subscriber switch from Prepaid Service plan to Postpaid Service Plan?

Yes, as long as an Eligible Subscriber switches from Prepaid to post-paid plans that are part of the Jaringan Prihatin programme.

Can I switch to a different data plan within my Service Provider after signing up for an offer?

Yes, you may switch to a different data plan so long as it is part of the offers available to Jaringan Prihatin customers and the data plan is entitled for the subsidy of RM15 per month.

Does an Eligible Subscriber who ports into another Service Provider need to re-register for the Jaringan Prihatin subsidy, or is it automatically detected that they are eligible Jaringan Prihatin Program subsidy recipients?

An Eligible Subscriber will need terminate the Jaringan Prihatin subsidy with their existing Service Provider first, before proceeding to re-register with their new Service Provider for the Jaringan Prihatin programme.

How many times am I able to switch Service Providers if I am an Eligible Subscriber?

You are able to switch up to 3 Service Providers during the course of the 12 months (i.e. Service Provider A> Service Provider B >Service Provider C > Service Provider D).

I have been enjoying monthly Prihatin rebate with my existing Service Provider. Can I terminate my Jaringan Prihatin programme from my existing Service Provider and continue the programme with another Service Provider?

You are allowed to terminate the line anytime. However, you can only redeem a maximum of once a month either with your existing Service Provider or another Service Provider. E.g. If you have received the subsidy (for postpaid) or redeem (for prepaid) before you terminate your line with your existing Service Provider, you will not be able to redeem another RM15 subsidy from other Service Providers in the same calendar month.


Termination FAQs

Do Eligible Subscribers need to request termination for their existing service account in order to get a new service plan from another Service Provider?

Yes, Eligible Subscribers will need to terminate service plans with their existing Service Providers before switching to a new Service Provider. Once Eligible Subscribers have terminated service plans with their Service Provider, they will be automatically deregistered from the Jaringan Prihatin programme until they re-register with a new Service Provider.

Can I enjoy the remaining months of the Jaringan Prihatin Subsidy, if I terminate my mobile number within the 12 months with an existing Service Provider, and switch to a new number from another Service Provider?

Yes, you may terminate your service with existing Service Provider and switch to a new Service Provider. You will still be able to enjoy the RM15 rebate if you have not exceeded twelve (12) redemptions over the duration of the programme, which lasts from 3 May 2021 to 31 July 2022.

Are Eligible Subscribers allowed to terminate their prepaid plans and re-register to a postpaid plan?

Yes, Eligible Subscribers are allowed to terminate their prepaid plans and re-register to a postpaid plan, so long as the plans are offered under the programme.

What will happen to the Jaringan Prihatin subsidy if Eligible Subscribers terminate the plan before their postpaid contract period ends?

Eligible Subscriber will not be able to receive the RM15 rebate unless they sign up to another plan, and have not exceeded 12 redemptions over the duration of the programme, which lasts from 3 May 2021 to 31 July 2022.

I am a postpaid customer and currently enjoying RM15 per month rebate, will I still get the rebate after termination?

No, you will not receive RM15 rebate in your bill after termination of your service.

I have signed up for a device package with a 12-month contract, can I terminate my Jaringan Prihatin package with the Service Provider?

Yes, you may terminate the device package. However, termination penalties may apply if termination is done within the device package contract period. Termination clause varies across different service providers, and you should refer to your respective Service Providers’ websites or customer service for more information.