If you are an eligible recipient of the programme, you will be able to subscribe to a data plan or device bundle package offered by the participating Service Providers, which are jointly subsidised by the Government and the participating Service Providers.

There are two types of subsidies offered by the Government in this programme;
Subsidy 1: Monthly data plan subsidy rebate; or
Subsidy 2: Device package subsidy.

Total subsidy allocation for eligible recipients are as follows.

Meanwhile, the value of benefits offered by the Service Providers will be of the same value but exact offers may vary. The way in which subsidies are disbursed will also depend on your respective Service Provider and your chosen data plan.

You are eligible for Jaringan Prihatin if you have qualified for BPR. You may get more information and check your eligibility for the Jaringan Prihatin programme at https://bpr.hasil.gov.my/.
In order to check eligibility, please follow these steps:
Step 1: Using your internet browser, go to https://bpr.hasil.gov.my/
Step 2: Click “log masuk” on the top right of the webpage
Step 3: Enter your IC number and click “semak”

Registration for the programme will be open from 5 May 2021 to 31 July 2021. You may register with your selected Service Providers. The entire programme will last from 5 May 2021 to 31 July 2022.

The Jaringan Prihatin programme is a 12-month programme starting from the time you register. The last date for registration is 31 July 2021, while the entire programme runs from 5 May 2021 to 31 July 2022.

You may join the Jaringan Prihatin programme by signing up during the registration period at authorised stores/dealers or the online shop of participating Service Providers.

Please check with your selected Service Provider's website to see the list of data plans or device packages on offer, and for further information on registration and redemption of the subsidy.

No, you will not be able to register if you have missed the deadline of 31 July 2021, even if you are an eligible recipient of BPR.

For BPR eligibility-related queries or appeals, please visit the BPR website (https://bpr.hasil.gov.my) or contact the BPR hotline (1800-88-2747) for more information. The upcoming window for BPR appeal will run from 15 June – 30 June 2021.

For any other matters related to your service and chosen service provider, please contact your chosen service provider directly.

Each eligible MyKad is allowed to opt in for the Jaringan Prihatin programme only once during the registration period from 5 May 2021 to 31 July 2021. However, you are allowed to switch your registration to another service provider during the course of the programme, which lasts from 5 May 2021 to 31 July 2022.

Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are single with no children, you are entitled to the subsidy allocation where you are able to receive RM15 over 12 months for a monthly data plan, or RM180 for a device package subsidy.

Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are single with children under the age of 18, you are entitled to the subsidy allocation of RM15 per month over 12 months for a monthly data plan, or RM300 for a device package subsidy.

Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are married with no children, you are entitled to the subsidy allocation of RM15 over 12 months for a monthly data plan, or RM180 for a device package subsidy.

Yes, as long as you are eligible for BPR, you are considered eligible for Jaringan Prihatin. If you are married with children under the age of 18, you are entitled to the subsidy allocation of RM15 per month over 12 months for a monthly data plan, or RM300 for a device package subsidy.

No, you are only eligible to receive the RM300 device package subsidy if your children are below 18 years old.

If you are a Malaysian citizen who is eligible for BPR and married to a foreign national, you are eligible for Jaringan Prihatin. If you have children under the age of 18, you are entitled to the RM300 subsidy allocation, whereby you will receive RM15 per month over 12 months for a monthly data plan, or RM300 for a device package subsidy.

In order to know if your registration to be part of BPR is successful, please follow these steps:
Step 1: Using your internet browser, go to https://bpr.hasil.gov.my/
Step 2: Click “log masuk” on the top right of the webpage
Step 3: Enter your IC number and click “semak”

No, the Jaringan Prihatin programme is only available to Malaysian citizens who are eligible for BPR.

All recipients of BPR are eligible for the Jaringan Prihatin programme. If you have been deemed to be not eligible for the Jaringan Prihatin programme, please seek further information on BPR eligibility, via the BPR website (https://bpr.hasil.gov.my) or contact the BPR hotline (1800-88-2747). The upcoming window for BPR appeal will run from 15th June – 30th June 2021.

Only one claim is allowed per National Registration Identification Card (“NRIC”) of eligible individuals. If you have two (2) mobile numbers, you may choose only one (1) mobile number that you will claim the subsidy on.

The Jaringan Prihatin subsidy recipients will be paid through approved data plans or device packages of any Service Provider they have selected.

The exact redemption mechanism, for both prepaid and postpaid, will vary across participating Service Providers. Subsidy recipients should refer to their respective Service Providers’ websites for more information.

Yes, an eligible recipient is allowed to claim the Jaringan Prihatin subsidy from up to four (4) different Service Providers over the 12 month programme period. Eligible subscribers can be only registered with one (1) Service Provider at any point in time during this period.

Please refer to the respective Service Providers’ websites for more information on redemption and switching.

No, each eligible customer is allowed one claim per NRIC under the Jaringan Prihatin programme.

No. The Jaringan Prihatin subsidy is tied to the individual subscriber’s NRIC and therefore cannot be transferred to a third party.

No, you will not be able to withdraw the subsidy as cash.

If an Eligible Subscriber chooses the RM300 subsidy, they will only be able to redeem the RM300 for a new device package (i.e. mobile device plus data plan).

In general, the Eligible Subscriber is given the flexibility to apply the rebate on both new and existing, prepaid and postpaid plans offered under this programme. However, offers may vary subject to respective Service Providers.

An Eligible Subscriber will first be required to perform a one-time registration for the Jaringan Prihatin programme by going to their respective Service Provider's websites or customer front desks. In order to redeem the Jaringan Prihatin monthly subsidy, they may either;

• i) subscribe to a subsidised monthly data plan offered under the programme rebate; or
• ii) receive a RM15 credit rebate from their service providers

The exact redemption mechanism, for both prepaid and postpaid, will vary across participating Service Providers. Eligible Subscribers should refer to their respective Service Providers’ websites for more information

No, an Eligible Subscriber cannot redeem Jaringan Prihatin subsidy more than once per month.

No, an Eligible Subscriber cannot choose the timing of disbursement for the subsidy. In general, the disbursement will take place within the same calendar month. The exact timing of disbursement, however, may differ between different Service Providers and between prepaid and postpaid plans.

No, the Jaringan Subsidy rebate of RM15 per month cannot be paid in advance for the year to settle a bill or purchase for data plan.

In the event your line is barred or suspended, the rebate will be forfeited. If you reactivate the line within the rebate period, you will continue to enjoy the rebate for the remaining period until the 12 months period ends. Any missed redemptions during the period in time where your line was barred or suspended will be forfeited.

No, the subsidy cannot be pro-rated.

You can visit your specific Service Provider's website (URL) to register for the Jaringan Prihatin programme and select your choice of data plans or device package being offered.

You will have twelve (12) RM15 per month subsidy, which you can redeem only once per calendar month. You have up to 31 July 2022 to redeem your entitlement of twelve (12) RM15 per month subsidy.

You would need to first terminate your Jaringan Prihatin registration with Service Provider ‘A’. Once this is done, you can register with your new Service Provider to continue enjoying the Jaringan Prihatin programme.You are only allowed a maximum of 3 switches (i.e. Service Provider A (current package) > Service Provider B > Service Provider C > Service Provider D) over the course of the programme. However, this only applies to those that have opted for the monthly data plan subsidy, not the device package subsidy.

You will only be required to register once for the Jaringan Prihatin programme. The registration period for this programme is open from 5 May 2021 to 31 July 2021.

No, you will not be able to register if you missed the deadline of 31 July 2021.

No, the device subsidy of Jaringan Prihatin programme is only applicable for new device bundles offered by Service Providers as part of the Jaringan Prihatin Programme.

In general, you can use the monthly RM15 rebate to:

• purchase monthly data plan (for prepaid customers), or
• offset the bill payment of your postpaid monthly data plan (for postpaid customers).

However, the exact redemption mechanism, for both prepaid and postpaid, will vary across participating Service Providers. Eligible Subscribers should refer to their respective Service Providers’ websites for more information.

The rebate will be reflected on your next bill after you have registered and selected your plan.

If your chosen Service Provider is unable to provide you with a device for a device subsidy, please check with your Service Provider on the availability of stock for redemption by 31 July 2021. Alternatively, you may opt to go to a different Service Provider.

No, an Eligible Subscriber will not be able to switch to another Service Provider within 30 days from the registration date.

Yes, as long as an Eligible Subscriber switches from Prepaid to post-paid plans that are part of the Jaringan Prihatin programme.

Yes, you may switch to a different data plan so long as it is part of the offers available to Jaringan Prihatin customers and the data plan is entitled for the subsidy of RM15 per month.

An Eligible Subscriber will need terminate the Jaringan Prihatin subsidy with their existing Service Provider first, before proceeding to re-register with their new Service Provider for the Jaringan Prihatin programme.

Depending on your selected plans’ contract and chosen subsidy, you are able to switch up to three (3) Service Providers during the course of the programmme.

You are allowed to terminate the line anytime. However, you can only redeem a maximum of once a month either with your existing Service Provider or another Service Provider. E.g. If you have received the subsidy (for postpaid) or redeem (for prepaid) before you terminate your line with your existing Service Provider, you will not be able to redeem another RM15 subsidy from other Service Providers in the same calendar month.

Yes, you may terminate your service with existing Service Provider and switch to a new Service Provider. You will still be able to enjoy the RM15 rebate if you have not exceeded twelve (12) redemptions over the duration of the programme, which lasts from 3 May 2021 to 31 July 2022.

Yes, Eligible Subscribers are allowed to terminate their prepaid plans and re-register to a postpaid plan, so long as the plans are offered under the programme.

Eligible Subscriber will not be able to receive the RM15 rebate unless they sign up to another plan, and have not exceeded 12 redemptions over the duration of the programme, which lasts from 3 May 2021 to 31 July 2022.

No, you will not receive RM15 rebate in your bill after termination of your service.

Yes, you may terminate the device package. However, termination penalties may apply if termination is done within the device package contract period. Termination clause varies across different service providers, and you should refer to your respective Service Providers’ websites or customer service for more information.