General
When is the event's date and time?
The event is happening on 18 August 2018, starts from 8pm onwards.
Where is the event venue?
The event will be held at Stadium Malawati, 40100, Shah Alam, Selangor, Malaysia.
What is the Entry Package?
Entry Package refers to the bundle consisting the event ticket and bundled with Mcalls Y33 SIM Pack.
* Exclusively for Mcalls Fans, purchase any 《K-WAVE 3 Music Festival Brought To You By Mcalls》Entry Package (any Zone) using Mcalls MMspot are eligible for RM30 waiver from Entry Package total value and the Mcalls Y33 SIM Pack will be excluded from each Entry Package.
When is the official Entry Package sales?
The official Entry Package sales will commence from 29 June 2018, 12pm onwards exclusively for existing Mcalls Fans, while general public can purchase their Entry Package from 01 July 2018, 12pm onwards.
Who can purchase the Entry Package?
Entry Package is opened to the general public. Any person aged THREE (3) and above will be required an Entry Package for admission.
How many Entry Packages can I purchase?
Each person is entitled to purchase a maximum of FOUR (4) Entry Packages with a valid identification document.
Exclusively Mcalls Fans
How to buy Mcalls SIM Pack?
You may buy Mcalls SIM Pack via online: https://mcalls.asia/getplans or visit to our Digital Lifestyle Store: https://mcalls.asia/ourstore
How to register Mcalls SIM Card?
How to activate Mcalls SIM Card?
What is MMspot ID?
MMspot ID is your registered Mcalls Mobile Number.
How to Top Up my MMspot M-airtime?
To reload your MMspot M-Airtime, you can do it via the MMspot app (log in > tap on the Reload "+" sign same row right end of the M-Airtime credit displayed) using Master/Visa Credit and Debit Card or Online Banking.

To Top Up your M2Care M-Airtime for data, call and SMS, you can do it via the MMspot App (log in > tap on Top Up icon) by enter your Mcalls MMspot ID and Top Up amount.

If you have any queries about Mcalls, please do not hesitate to contact Mcalls Customer Service:
If I have Mcalls Y33 SIM Card, how many Entry Package I can redeem?
Each MMspot ID can purchase 4 Entry Package.
How can I redeem Entry Package in MMspot?
Entry Package & Fees
What are the Entry Package zones and prices of 《K-WAVE 3 Music Festival Brought To You By Mcalls》?

Please refer to the Entry Package zones and prices below.

Are there any early pre-sale Entry Package discounts?
No.
Do current Mcalls active subscribers need to purchase the Entry Package with Mcalls Y33 SIM pack?
No. Exclusively for Mcalls Fans, purchase any 《K-WAVE 3 Music Festival Brought To You By Mcalls》Entry Package (any Zone) using MMspot are eligible for RM30 waiver from Entry Package total value and the Mcalls Y33 SIM Pack will be excluded from each Entry Package.
Entry Package Purchase
Where can I purchase the Entry Package?
You can visit official website at www.mcalls.asia/kwave3 or use Mcalls MMspot Mobility Tool to purchase《K-WAVE 3 Music Festival Brought To You By Mcalls》Entry Package.
Can I purchase Entry Package on the event day?
No. You can only visit official website at www.mcalls.asia/kwave3 or use Mcalls MMspot Mobility Tool to purchase《K-WAVE 3 Music Festival Brought To You By Mcalls》Entry Package.
What are the payment methods available via online purchase?
Payment methods via online purchase including Credit/Debit Card, Online Banking and redemption via Mcalls MMspot.
Can I purchase the Entry Package using a foreign credit card?
Yes.
Can I choose my seats and change after I have purchased the Entry Package?
Seat selection is available for Zone M, Zone C, Zone A, Zone L, Zone S, Zone P or Zone Q, which are numbered seats.
Once purchased the Entry Package, the seat selected is final and cannot be changed.
Can I cancel my Entry Package purchase and receive a refund?
No, all Entry Package purchased cannot be cancelled nor refundable.
Is the Entry Package transferrable? Can I give my Entry Package to someone else?
Yes. You may send in your request with new owner details via email to [email protected]
Can I upgrade my Entry Package?
Yes, you can. Entry Package Upgrade service is exclusively for Mcalls Fans only.
You may send in your Entry Package Upgrade request via email to [email protected] within SEVEN (7) days from Entry Package purchased date.
You only required to pay the difference between the upgraded Entry Package and original purchased Entry Package.
I’m a foreigner. How can I purchase and collect the Entry Package?
You can visit official website at www.mcalls.asia/kwave3 or use Mcalls MMspot Mobility Tool to purchase《K-WAVE 3 Music Festival Brought To You By Mcalls》Entry Package.
You will need to collect your Entry Package during the event day on 18 August 2018, 12.00pm to 8.30 pm.
What can I do if I lost my Entry Package?
If you lost your Entry Package, please immediately report to MacpiePro at +(60)11-3112 1222 (Monday to Friday from 9:30am to 6:00pm) or email at [email protected] and your case will be handled accordingly.
Entry Package Collection
How can I collect my Entry Package?

Please show your Confirmation Code in the Confirmation Email during the Entry Package collection. Including courier service, you are required to provide identification details and contact during the Entry Package collection for verification purposes. All personnel information to be kept confidential and governed by the Data Protection Act.

Where can I collect my Entry Package?
  1. Self-collection: You may select to collect the Entry Package from the FIVE (5) following collection points (Business hours: - 10.30am – 9.00pm):
    1. Mcalls Service Center at MMall Penang Times Square (79-G-58)
      Tel: +(60)4 - 371 1333
    2. Mcalls Digital Lifestyle Store at Sunway Pyramid Mall (LG2.141, Orange Atrium)
      Tel: +(60)11- 3116 2233
    3. Mcalls Digital Lifestyle Store NU Sentral (L2.20)
      Tel: +603 2272 2233 / +60113 118 2233
    4. Mcalls Digital Lifestyle Store Dataran Pahlawan Melaka (G0.23)
      Tel: + 606 2838 233 / +60113 117 2233
    5. Mcalls Digital Lifestyle Store Paradigm Mall (F15, 16 & 17)
      Tel: +60113 119 2233
  2. Courier Service: You may also select courier service (within Malaysia only) to collect your Entry Package. RM 10 will be charged for courier fees.
  3. Collection on event day: You may also collect your Entry Package during the event day on 18th Aug 2018, 12.00pm to 8.30 pm
Can someone else collect on my behalf?
If someone else collect Entry Package on your behalf, please provide below documents during Entry Package collection.
  1. Photocopy of Confirmation Code
  2. Photocopy of Buyer’s NRIC/Passport
  3. Authorization Letter
  4. Collector’s NRIC
Can I collect my Entry Package on the event day?
Yes, you can collect the Entry Package at the collection counter on the event day, 18 August 2018 from 12.00pm to 8.30pm.
How long will I have to wait to receive Entry Package via courier service?
You will receive an email for a Tracking Number. Please use the Tracking Number to track closely the whereabouts of your Entry Package at M Xpress website (http://www.mxpress2u.com ).
How much is the courier service charged?
RM10 will be charged for courier fees. Courier service will be nationwide (within Malaysia) only.
How to track my Entry Package if I select courier service as collection method?
If you select courier service as your preferred collection method, you will receive an email for a Tracking Number. Please use the Tracking Number to track closely the whereabouts of your Entry Package at M Xpress website (http://www.mxpress2u.com ).
My Entry Package is not arrived through courier service. What can I do?
If you have not received your Entry Package, kindly send a message to MacpiePro via WhatsApp at MacpiePro at +(60)11-3112 1222 (Monday to Friday from 9:30am to 6:00pm) or email at [email protected] to check your Entry Package delivery status.
Mcalls Y33 SIM Pack Bundle
I am not a Mcalls Fans, can I purchase Entry Package? Where can I purchase the Entry Package?
If you are not Mcalls Fans, kindly stay tuned to Mcalls official website (www.mcalls.asia), the official Entry Package sales will commence from 1st July 2018, 12p.m onwards. To become a Mcalls Fans, you must register and activate your Mcalls Y33 SIM card, enabling the digital lifestyle experiences with the self-served application” Mcalls MMspot” to enjoy future Great Deals.
You can visit official website at www.mcalls.asia/kwave3 or use Mcalls MMspot Mobility Tool to purchase《K-WAVE 3 Music Festival Brought To You By Mcalls》Entry Package.
I am not a Mcalls Fans, any discount / benefits that I can enjoy?
If you are not a Mcalls Fans yet, your purchased 《K-Wave 3 Music Festival Brought To You By Mcalls》Entry Package that consist of the concert ticket and a Mcalls Y33 SIM Pack.
The bundle Mcalls Y33 SIM Pack, upon activation of this SIM card, you can immediately enjoy 5GB high speed internet, free 33-minute local call & free 33 SMS local SMS valid for 30 days, RM2 Freeload airtime (one time only) for calls, and 6 M-Airtime (one time only) for redemption with Mcalls MMspot.
You are required to register this SIM card when you receive it, before activation, as per required by MCMC.
Visit Mcalls official website (www.mcalls.asia) for more information regarding our products.
How do I become Mcalls Fans?
To become a Mcalls Fans, you must register and activate your Mcalls Y33 SIM card, enabling the digital lifestyle experiences with the self-served application” Mcalls MMspot”. That’s include managing the earned and redemption of Mcalls Rewards (MRS).
What is the Mcalls Y33 SIM Pack?
The bundle Mcalls Y33 SIM Pack, upon activation of this SIM card, you can immediately enjoy 5GB high speed internet, free 33-minute local call & free 33 SMS local SMS valid for 30 days, RM2 Freeload airtime (one time only) for calls, and 6 M-Airtime (one time only) for redemption with Mcalls MMspot.
You are required to register this SIM card when you receive it, before activation, as per required by MCMC.
Visit Mcalls official website (www.mcalls.asia) for more information regarding our products.
How do I find more information about Mcalls Y33 SIM Pack?
For more information on Mcalls Y33 SIM Pack, kindly visit Mcalls official website (www.mcalls.asia) or call customer care at +(60)3- 2778 2233 (weekdays from 9:00am - 6:00pm).
What is Mcalls MMspot? Where to download Mcalls MMspot?
Mcalls MMspot (Mcalls Mfans Spot) is the Mcalls Mobility Tool (an Application available for/on Apple IOS Appstore & Android Playstore) that enabling to self -served the Digital Lifestyle Experience for Mcalls Fans aka Digital Nomad.
ALPHA YOUTH Entry Package (Age 15-17 years old)
What is Alpha Youth Entry Package?
Alpha Youth Package is Mcalls Great Deals exclusively for teenager aged 15-17 years old (born in year 2001-2003). Every Entry Package refers to the bundle consisting the event ticket and bundled with a Mcalls Y33 SIM Pack. Alpha Youth Package will be seated in Zone S.
If you are Mcalls Youth Fans, you can redeem this Alpha Youth Entry Package via Mcalls MMspot for free (RM4 Processing Fees applied).
What is Mcalls Youth Fans? How to become Mcalls Youth Fans?
Mcalls Youth Fans are aged 15-17 years old who born in year 2001 – 2003. To become Mcalls Youth Fans, you must be Malaysian aged between 15-17 years old and your Mcalls Y33 SIM card must be registered and activated.
Is the Alpha Youth Package transferrable? Can I transfer it to someone else?
No.
Contact Us
  • Whatsapp +(60)11-3112 1222 (Monday to Friday from 9:30am to 6:00pm)
  • email at [email protected]
Gentle Reminder
  • *Please check your banking transaction limits before you proceed your payment.
  • *Kindly take care of the Entry Package.
    Purchasers are not allowed to enter the venue if there are any damages (draw/folded/damaged) to the Entry Package that will cause the QR code cannot be identified upon the entry.
  • *For specific admission time, please stay on MacpiePro official Facebook page.
  • *Please purchase Entry Package at the designated ticketing channel, otherwise adverse consequences such as fake Entry Package will be borne by the Entry Package purchaser. Entry Package sold are not refundable.
常规问题
演唱会将在什么时候举行?
演唱会将在8月18号,晚上8点举行。
演唱会地点在哪里?
演唱会的地点位于沙阿南美拉华蒂体育馆，40100莎亚南，雪州，马来西亚。
入场配套是什么？
入场配套包含了演唱会门票和Mcalls Y33 手机卡。
*Mcalls粉丝独家优惠，Mcalls粉丝可以通过Mcalls M汇通（Mcalls MMspot）购买（任何区域）K-WAVE 3 Music Festival 2018入场配套就享有RM30的豁免并且每个入场配套里也豁免了Mcalls Y33 手机卡。
何时开放购买入场配套?
Mcalls粉丝可在6月29日中午12时开始优先购买入场配套。而大众则可在7月1日中午12时开始购买入场配套。
谁可以购买入场配套?
入场配套公开于所有人。年龄届满3岁以上的人必须拥有入场配套方可入场。
我可以购买多少张入场配套?
每人可凭一张身份证购买最多4张入场配套。
独家Mcalls粉丝
如何购买Mcalls 手机卡 配套？
您可以通过这个网站购买Mcalls 手机卡 配套：https://mcalls.asia/getplansgetplans或则可以浏览我们的电子生活体验商店：https://mcalls.asia/ourstore
如何注册Mcalls 手机SIM卡？
如何启动Mcalls 手机SIM卡？
什么是MMspot ID?
MMspot ID是您注册的Mcalls手机号码
如何充值我的MMspot M-Airtime？
要充值您的MMspot M-Airtime，您可以通过MMspot的应用程序（登录>点击充值“+”标志显示在M-Airtime信用卡的同一行右端）使用Master / Visa信用卡和借记卡或则网上付费

要充值您的M2Care M-Airtime以获取数据，电话和短信，您可以通过MMspot 应用程序（登录>点击充值图标）输入您的Mcalls MMspot ID和充值金额。

如果您对Mcalls有任何疑问，请不要犹豫联系Mcalls客户服务部门：
如果我有Mcalls Y33 手机SIM卡，我可以兑换多少个入场配套？
每一个MMspot ID可以购买4个入场配套。
我可以如何在MMspot中兑换入场配套？
入场配套和价格
入场配套有些什么区域和每个区域的价格是什么？

请参考以下区域图和入场配套价格。

有没有预售折扣?
无。
Mcalls 用户需再购买内附Mcalls Y33 SIM配套的入场配套吗?
不需要。Mcalls粉丝独家优惠，Mcalls粉丝可以通过Mcalls M汇通（Mcalls MMspot）购买（任何区域）K-WAVE 3 Music Festival 2018入场配套就享有RM30的豁免并且每个入场配套里也豁免了Mcalls Y33 手机卡。
购买入场配套
可以在哪里购买入场配套?
您可以登录官方网站 www.mcalls.asia/kwave3，或通过Mcalls M汇通（Mcalls MMspot）以购买《K-WAVE 3 Music Festival Brought To You By Mcalls》入场配套。
可以在演唱会当天购买入场配套吗?
不可以。 您只可以登录官方网站 www.mcalls.asia/kwave3，或通过Mcalls M汇通（Mcalls MMspot）以购买《K-WAVE 3 Music Festival Brought To You By Mcalls》入场配套。
有哪几种线上付款方式？
线上付款方式包括信用卡、网上银行服务或是在Mcalls M汇通（Mcalls MMspot）兑换。
我可以使用国外信用卡吗?
可以。
我可以选择座位吗？购买入场配套后可以换座位吗?
凡是购买Zone M, Zone C, Zone A, Zone L, Zone S, Zone P 或Zone Q的粉丝可选择座位，付款后座位一律不可更换。
我可以取消入场配套和索取退款吗?
不行，所有购买后的入场配套不能取消和退款。
我可以把我的入场配套转让给其他人吗?
可以。请把您和入场配套新主户的资料发送电邮至[email protected]
我可以升级我的入场配套吗？
是的，您可以升级您的入场配套。入场配套升级只限于Mcalls 粉丝。
请您在购买入场配套后的7天内将入场配套升级要求发送电邮至 [email protected] 您只需要支付升级的入场配套和原本入场配套的差额。
我来自海外，该如何购买入场配套？
您可以登录官方网站 www.mcalls.asia/kwave3，或通过Mcalls M汇通（Mcalls MMspot）以购买《K-WAVE 3 Music Festival Brought To You By Mcalls》入场配套。
您可以在活动当天2018年8月18日，下午12点至晚上8点半到会场柜台领取您的入场配套。
入场配套遗失了怎么办?
如果您遗失了您的入场配套，请尽快发信息至 +（60）11-31121222 给MacpiePro（周一至周五 早上9点30分 至下午6点）或电邮至[email protected], 我们将为您解决您的问题。
领取入场配套
我该怎么领取入场配套?

领取入场配套时 ，请出示您确认邮件中的确认码。您在领取入场配套时需要提供您的身份证明资料和联系以用于验证用途 （包括快递服务）。 所有个人资料将在数据法管辖的条例下被保密。

我可以从哪里领取我的入场配套?
  1. 自行领取：您可以选择在以下5个地点自行领取您的入场配套（工作时间早上10.30点 至晚上9点）：
    1. Mcalls Service Center at MMall Penang Times Square (79-G-58)
      Tel: +(60)4 - 371 1333
    2. Mcalls Digital Lifestyle Store at Sunway Pyramid Mall (LG2.141, Orange Atrium)
      Tel: +(60)11- 3116 2233
    3. Mcalls Digital Lifestyle Store NU Sentral (L2.20)
      Tel: +603 2272 2233 / +60113 118 2233
    4. Mcalls Digital Lifestyle Store Dataran Pahlawan Melaka (G0.23)
      Tel: + 606 2838 233 / +60113 117 2233
    5. Mcalls Digital Lifestyle Store Paradigm Mall (F15, 16 & 17)
      Tel: +60113 119 2233
  2. 邮寄：您也可以选择邮寄服务 （只限马来西亚）以领取您的入场配套。RM 10 邮费将收取作为快递费用。
  3. 自行领取于演唱会当天：您也可以选择在演唱会当天2018年8月18日，下午12点至晚上8点半领取您的入场配套。
能否让第三方帮我领取我的入场配套?
如果有人代替您来领取入场配套，领取时请提供以下资料。
  1. 确认码的复印件
  2. 购买者的身份证或护照的复印件
  3. 授权书
  4. 领取者的身份证
可以在演唱会当天领取入场配套吗?
是的，您可以在演唱会当天中午12点至晚上8点半来领取您的入场配套。
需要多长时间才能拿到邮寄来的入场配套?
您将会接收到追踪号码的电邮。请用电邮里的追踪号码以查询邮寄行踪。
邮寄费会是多少?
RM10 将被收取为邮寄费。邮寄服务只限于马来西亚境内。
如果我选择邮寄服务以领取我的入场配套，我该如何追踪我的入场配套?
如果您选择邮寄服务以领取您的入场配套，您将会接收到追踪号码的电邮。请用电邮里的追踪号码以查询邮寄行踪。
我的入场配套还没寄来，我该怎么办?
如果您还没收到您的入场配套，请发信息至MacpiePro WhatsApp+（60）11-31121222（周一至周五早上9.30点至下午6 点或电邮至[email protected]查询您的邮件状态。
Mcalls Y33 手机卡 配套
我不是Mcalls的粉丝，我可以购买吗？ 我可以在哪里购买入场配套？
如果您还没注册成为粉丝， 您可以留守Mcalls 的官方网站, 我们将在7月1日中午12点正式开始售票。要成为Mcalls 粉丝，您必须注册和启动您的Mcalls Y33 手机卡，从而通过自助服务应用程序Mcalls M汇通（Mcalls MMspot）启用电子生活体验，以在未来享用更多优惠。
您可以登录官方网站 www.mcalls.asia/kwave3，或通过Mcalls M汇通（Mcalls MMspot）以购买《K-WAVE 3 Music Festival Brought To You By Mcalls》入场配套。
我不是Mcalls的粉丝，我可以享有哪些折扣/优惠?
如果您还不是Mcalls粉丝，您的入场配套将包括演唱会门票和Mcalls Y33手机卡。
当您启动Mcalls Y33 手机卡，您可以立即享有5GB高速上网，免费33分钟本地通话，免费33条短信本地短信，RM2通话时间（一次性）以及可以通过Mcalls M汇通（Mcalls MMspot）兑换6个M-Airtime （一次性）。 您收到时必须注册此手机卡，然后才能启动他，这是MCMC的必要条件。
请浏览Mcalls的官方网站（www.mcalls.asia）以获取更多有关我们的产品详情。
我如何可以成为Mcalls粉丝？
要成为Mcalls 粉丝，您必须注册和启动您的Mcalls Y33 手机卡，从而通过自助服务应用程序“Mcalls MMspot”启用电子生活体验。 这包括管理Mcalls奖励(MRS)的赚取和兑换。
什么是Mcalls Y33 手机卡配套?
当您启动Mcalls Y33 手机卡，您可以立即享有5GB高速上网，免费33分钟本地通话，免费33条短信本地短信，RM2通话时间（一次性）以及可以通过Mcalls M汇通（Mcalls MMspot）兑换6个M-Airtime （一次性）。 您收到时必须注册此手机卡，然后才能启动他，这是MCMC的必要条件。
请浏览Mcalls的官方网站（www.mcalls.asia）以获取更多有关我们的产品详情。
我想了解更多关于Mcalls Y33 手机卡配套的资料, 我该怎么做？
欲知更多详情，请浏览Mcalls的官方网站（www.mcalls.asia）或拨打服务热线+(60)3-27782233(周日早上9点至下午6点)。
什么是Mcalls M汇通？ 在哪里下载Mcalls M汇通？
Mcalls M汇通（Mcalls MMspot）是Mcalls 流动性工具（适用于Apple IOS应用商店和Android应用商店的一个应用程序），可以为Mcalls 粉丝 也称为 数码自由人自助服务电子生活体验。
青年粉丝入场 配套 (Age 15-17 years old)
什么是Alpha Youth入场配套？
Alpha Youth入场配套是Mcalls专为15-17岁的青少年（出生年份为2001至2003年）特别打造的优惠。每个入场配套都包含了演唱会门票和一张Mcalls Y33 手机卡。Alpha Youth入场配套将会座位于区域S。
如果您是Mcalls 青年粉丝，您可以在Mcalls M汇通 (Mcalls MMspot)中免费兑换入场配套 （需付RM4 手续费）。
什么是Mcalls青年粉丝？ 如何成为Mcalls青年粉丝？
Mcalls 青年粉丝就是年龄介于15至17岁，出生年份为2001至2003年。要成为Mcalls青年粉丝， 您必须是马来西亚公民和年龄必须介于15至17岁，并且一定要注册和启动了您的Mcalls 手机卡。
我可以把我的Alpha Youth入场配套转让给其他人吗?
不可以。
联络我們
  • Whatsapp +(60)11-3112 1222 (周一至周五 从9:30am 至 6:00pm)
  • 电子邮件：[email protected]
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